I know how very fortunate and blessed I am to have so many people in my life who are kind, patient, and willing to make the effort to communicate with me. I know that everyone who is deaf or hard-of-hearing does not have that and I can only imagine how hard that must be. Yesterday, I got a very small taste of what the other side of deafness can be like.
The staff at the ENT clinic where I go is wonderful. They are also very kind and patient and the doctor and nurse both have been typing their part of our conversations on a computer so that I can understand what we are discussing. The nurse has gone with me to the appointment desk to help make sure everything is scheduled correctly and there are no misunderstandings. I am very grateful for their efforts. It is a teaching hospital (part of the University of Minnesota) so there are always students and doctors in various stages of training who are a part of my care. Yesterday when it was time to go back to the exam room and “check in” with the initial staff, I had my first negative experience. I’m pretty sure this woman was brand new and likely in training. She was walking ahead of me as we moved from the lobby to the exam room. I caught a few glimpses of her face as we walked and could see that she was talking. AFter we got to the room I told her that I could tell she was talking but that I couldn’t hear what she was saying. I was polite and friendly about it – just letting her know. Her response was a brief “I know.” No apology, no humor, no smile, just “whatever.” Then she sat down at the computer. I’ve done this routine quite a few times so I know that typically they confirm my name and birthdate, ask why I am there, if I’m in pain, go over my list of meds and supplements, then confirm my pharmacy of choice. At that point, I am “officially” checked in and ready for the doctor. This woman just “dug in” on the computer and started zipping through screens really fast. At one point I saw her click on my name, then she asked me one question. When I didn’t understand her, she didn’t try again, she just turned to Chet and from that point on she completely ignored me and spoke only to my husband. I guess in a way I get that, but it doesn’t feel good. It’s like you are completely irrelevant there. Invisible. A child to be talked “over.” She finally addressed me on the pain question. She did not ask about my med list. I guess she asked the rest of Chet. I really don’t know. It wouldn’t have been hard to work with me on those things. Just a simple matter of pointing to the screen and facing me with the question so I can lip read. Next she showed me the pharmacy and it was not the correct one. She started to change it, but I told her that something was wrong – that info should not be coming up on me – I have been there many times over the past weeks and the info has not changed. Turned out that she was in the wrong patient’s chart! She was zooming through doing her thing and inputting my stuff on someone else’s chart! I felt like it was a good thing I was paying attention.
My point in sharing this story is just that I had my first experience with being completely ignored and “talked over” as a deaf person. I realize this was a very minor incidence and not a big deal. This girl was new, young and just didn’t know any better. To be honest, I have been that person, too. I can’t say that I had ever really given any thought to that aspect of things before I experienced being hard-of-hearing and now deaf. I’m sharing this now, because even though it was a very minor incident, it made me realize that this is something that deaf and hard-of-hearing people face all of the time. This wasn’t a social situation. It was a medical one. I’m sure this is true in all sorts of business situations and other ones where you actually are trying to take care of the things in life that need doing. I can see how very frustrating it must be on a regular basis for so many. Again, I know this was a minor thing but I got the tiniest glimpse of what it must be like to be treated like a handicapped person. I was sitting there perfectly capable of answering the questions for myself and only needed a slight effort to allow me to communicate. What would have happened if the doctor had not been willing to type and work with me to overcome that barrier? I had questions about the surgery we discussed. I had things that needed to be asked and said. I repeated what I understood him to say to make sure that I heard correctly and that we were on the same page. It took a little extra time but was very doable and effective. What about the deaf people out there who do not have people willing to work with them?
How wrapped up in our own worlds do we get sometimes? It’s very easy to be focused on the task at hand. This woman needed to slow down and consider the situation. Is what we are doing so important that we can’t take a few extra minutes to work with someone who needs a little extra effort? The smallest amount of kindness and consideration makes such a difference! So many people have some sort of handicap, challenge, obstacle to overcome. That doesn’t mean they are not every bit as smart and capable as anyone else. I have lived in the world as someone who is hearing for most of my life. My hearing issues are recent. I am only now facing obstacles that those who have been deaf or hard-of-hearing for all or much of their lives have probably faced from the beginning. I can’t even imagine how being ignored or talked down to would time after time would affect your self-image and your self-confidence and your perception of the world and your place in it. I can’t imagine how frustrating it would be to deal with that day in and day out, knowing you are perfectly capable and how only a small effort on the part of the other person could make it all so simple. It would be easy to be angry. It would be easy to feel sorry for yourself. It would be easy to feel entitled for all the “wrongs” you suffered. It would be easy to stop being polite or kind yourself. Once again, thank God we have the scriptures to guide us and show us how He expects us to treat others, whether we are the ones being mistreated or whether we are the ones interacting with someone who is dealing with challenges in their daily life. I don’t pretend to fully understand how someone who has dealt with these things all of their lives feels. I am learning to be more sensitive. I have realized that I need to be more understanding and patient if I’m around a deaf person and sense anger or frustration on their part. It’s really just about forgetting about ourselves for a moment and trying to see things through the eyes of another. It’s true that some people face challenges that are not easily worked around, but some are quite simple. We need to learn to be more sensitive to the needs of others. That moment of being treated like a person who has just as much to contribute as anyone else, whose opinion is just as valuable, whose needs are equally important is priceless. That’s because they ARE just as valuable, and equally important. I’m thankful for this little glimpse. It is teaching me. It’s another blessing in my situation.